Privacy Policy

1. Who We Are

IT Incode ("we," "us," or "our") is a digital agency operating at https://it-incode.site. Our registered address is 123 Creative Ave, New York, NY 10001. For privacy-related questions, contact us at hello@it-incode.site.

2. Information We Collect

We collect information you provide to us directly:

• Contact form submissions — your name, email address, phone number, company name, and message content when you reach out to us.
• Newsletter subscriptions — your email address when you subscribe to receive our communications.
• Communications — any information you include when contacting us by email.

We also collect information automatically when you visit our site:

• Log data — your IP address, browser type, pages visited, and time of visit. This is used solely for security and diagnostic purposes.
• Cookies — we use only essential session cookies required for the website to function. We do not use tracking or advertising cookies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Send you our newsletter if you have subscribed (you can unsubscribe at any time).
• Maintain the security and performance of our website.
• Comply with our legal obligations.

We do not use your data for automated decision-making or profiling. We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate interests — responding to your contact form submissions and maintaining site security.
• Consent — sending newsletter communications (you can withdraw consent at any time by unsubscribing).
• Legal obligation — where processing is required to comply with applicable law.

5. Data Retention

We retain personal data only for as long as necessary:

• Contact form submissions are retained for up to 2 years for business record purposes, then deleted.
• Newsletter subscriber data is retained until you unsubscribe, after which your data is marked inactive. You may request complete deletion at any time.
• Server log data is retained for 90 days.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data ("right to be forgotten").
• Withdraw consent for processing based on consent (such as newsletter subscriptions).
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at hello@it-incode.site. We will respond within 30 days.

7. Cookies

Our website uses a single essential session cookie (luminary_sess) that is required for the website to function. This cookie is not used for tracking or advertising and is deleted when you close your browser. We do not use any third-party analytics, advertising, or tracking cookies.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), hashed password storage, and access controls. While no method of data transmission is 100% secure, we take commercially reasonable steps to protect your information.

9. Third-Party Services

Our website does not embed third-party services that process personal data (such as Google Analytics, Facebook Pixel, or advertising networks). Any links to external websites are provided for convenience only — we are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. For material changes, we will notify active newsletter subscribers by email.

11. Contact

For any questions about this policy or our privacy practices, please contact:
IT Incode
123 Creative Ave, New York, NY 10001
hello@it-incode.site